Claims assessed 25 per cent faster

Go to [[Watson AI is changing how business is done]] or [[Ideas for Newsrooms (LIST)]].

Also see the [[Master of Philosophy - Main Page]]

Company: Insurance in general

Betweena analysing policy data and searching customer histories for reasons not to pay out, there’s a lot of scraped data through which to sort.

Watson Explorer can search through and make sense of a knowledgebase and make recommendations on whether a claim is eligable and how much should be paid.

Impact

From IBM:

Now employees of insurance companies are assessing claims 25% faster.

• A customer files a claim.
• Employees collect relevant information about the incident.
• Employees input this information into their system.
• Watson works behind the scenes with employees to help determine claim eligibility and the percentage that should be paid.
• Employees use a tab to access Watson’s recommendation and decide how to best proceed with payment.
• Employees assess claims more efficiently, saving hours of time each month.